Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to email@example.com.
- Pre Sale Questions
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Pre Sale Questions
Many customers ask the question, is the product I bought the same as the one in the picture? In this regard, we can assure our customers that the manufacturers of the products we sell are verified by our long-term cooperation. While ensuring the quality, we also pay attention to the commitment and reputation of our partners to us.
After you place an order to purchase goods, we will issue a valid payment certificate according to your specific payment method. They may be electronic invoices. You can also choose to contact our customer service staff to print paper invoices, and you can check them in your payment system. Shopping details, time, delivery cycle, delivery process, etc. can be queried throughout the whole stage
After purchasing the product, ebaoco will accept the customer's refund request if it is not due to quality problems or other personal reasons. You will be responsible for paying the shipping costs for the return. Generally, DHL EMS and other world mainstream transportation companies can undertake the business. However, it should be noted that before returning the product, you need to contact eBay customer service for consultation before returning the product for a refund. For details, please refer to our refund policy
The problem of ebaogo's goods storage depends on our suppliers. If the goods are out of stock, we will update the status of the goods and notify our customers, but this situation generally does not occur. Our warehouse is very sufficient, please Buy with confidence
We promise that we can ship to most countries and regions. Of course, there are also countries or regions that cannot be shipped. Due to the influence of politics and policies, some countries may not be able to ship. Please select the countries on the list when you purchase and pay. , if your country or region is not listed, please contact customer service and we will try our best to solve it.